TERMS, CONDITIONS AND PRIVACY POLICY

Terms, Conditions, and Privacy Policies are subject to change at any time. Any updates will be posted on this page, and continued use of D.R.E.A.M. Hoops services constitutes acceptance of the most current version. By participating in any programs, training sessions, events, or other services provided by D.R.E.A.M. Hoops, you agree to the following Terms and Conditions. We encourage you to review this page regularly for updates.

D.R.E.A.M. Hoops offers flexible single-session and monthly membership training options for male and female athletes of all skill levels. Group Training focuses on basketball fundamentals, skill development, conditioning, and competitive gameplay and may be booked as a single session or through a monthly membership.Private Training provides one-on-one instruction tailored to each athlete's individual goals and may be booked as a single session or through a monthly membership.Dynamic Shooting Sessions focus on improving shooting mechanics, consistency, and confidence through high-intensity drills and may be booked as a single session or through a monthly membership. Single Training Session All payments are non-refundable. Single-session payments are due at the time of booking or may be paid in person. Private 1-on-1 sessions require a $10 deposit at the time of booking, with the remaining balance due in person. Cancel or reschedule your training session at least 5 hours in advance if you are unable to attend. You can manage your scheduled sessions by visiting the Player Portal and selecting “My Sessions.” If you don't have an account yet, please create one to manage your bookings. All rescheduled sessions are subject to availability. Single sessions and Dynamic Shooting Sessions may be transferred to the next available session. Memberships D.R.E.A.M. Hoops offers three monthly membership options for beginner, intermediate, and advanced players:Starter Membership: includes six (6) group training sessions per month.Veteran Membership: includes eight (8) group training sessions and two (2) private 1-on-1 sessions per month.Elite Membership: includes unlimited group training sessions and five (5) private 1-on-1 sessions per month. Membership fees are due at the time of purchase and renew automatically each month until cancelled. Membership sessions must be used within the current monthly billing cycle and do not roll over to the next billing cycle. To cancel your membership, log in to the Player Portal and select “My Subscriptions.” Cancellations must be completed before your next billing date to avoid future charges. Membership fees are non-refundable, and cancellation will remain effective through the end of the current billing cycle. Liability WaiverAll new athletes are required to complete a liability waiver at the time of booking. The waiver only needs to be completed once and will remain on file for future training sessions. Participation in D.R.E.A.M Hoops programs and events is at your own risk. We are not liable for any injury, loss, or damage that may occur before, during, or after participation.

Training sessions, events, or camps may be canceled or delayed due to weather or unforeseen facility issues. These situations are beyond our control. Parents and participants will be notified as soon as possible. Rescheduled dates and details will be announced at a later time.

By participating in any D.R.E.A.M Hoops or D.R.E.A.M Academy activities, you consent to the use of photos or videos taken during sessions or events for promotional purposes. If you prefer not to be included, please notify us in writing before participation.

D.R.E.A.M Hoops programs are designed for youth and adult participants; however, our website, registration system, and communications are intended for use by parents or legal guardians enrolling minors. We do not knowingly collect personal information directly from children. All information submitted through our site must be provided by an adult.

Refunds & Exchanges All merchandise sales are final and non-refundable. Size exchanges are accepted within five (5) days of receiving your order. Items must be unworn, unused, and returned in their original packaging to be eligible for an exchange. Shipping Standard shipping takes approximately 7–10 business days. All orders are shipped via USPS, and tracking information will be provided once your order has shipped. Pre-order items require approximately two (2) weeks for fulfillment. Fulfillment time does not include shipping time. Track your package here: USPS Tracking Local Pickup Local pickup is available. Customers will be notified when their order is ready for pickup. For available pickup times, contact Coach Trey at (901) 519-5622.

D.R.E.A.M Hoops respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure. Information We Collect We collect the following types of information when you register for training sessions, league participation, or use our website: Parent/guardian and participant names Contact information (email, phone number, address) Participant age, grade, and emergency contacts Payment details (via third-party processors — we do not store card information) Waiver and registration form responses How We Use Your Information Your information is used to: Schedule training sessions Register athletes for league participation Communicate updates, schedules, cancellations, and events Process payments for services or gear Keep emergency contacts on file for safety purposes We may also send occasional marketing emails related to new programs or events. How We Protect Your Information We use secure, third-party systems to manage bookings and payment processing. Access to your information is limited to authorized staff and coaches. We do not sell, rent, or share your information with outside parties.

We are committed to making our website accessible to everyone. If you experience difficulty accessing any content or functionality on this site, please email coachtrey616@gmail.com for assistance.